We are looking for a highly motivated Technical Support Specialist with great experience in the bicycle industry. You will play a key role in delighting our direct and indirect customers (both B2B and B2C) by providing premium technical support via email, phone, or other communication channels. You are the investigator who finds out what the presented customer problem is. Together with the customer, you will help them find and solve the problem. During this process, you will record the data in our warranty system. This is the main focus of the Technical Support Specialist role. In addition to providing premium technical support to our customers, the Warehouse and Quality team will rely on you as the Technical Support Specialist for support whenever a product inspection is needed, setting aside the returned enviolo part for inspection. You will be responsible to investigate the root cause of the complaint and how to resolve it. The last key part of the Technical Support role is the responsibility for providing a little “added benefit” to new customers. Our business development leads can offer a customer that enviolo can rebuild their existing bike and ‘enviolonize’ it. The Business Development (BD) team will be relying on you to rebuild the bike and make it ready in the best way possible.

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Locatie: Zwolle

Functie groep: Fietsenbranche

Specialiteit: Customer Support

Ref nr: 100166


Naam: Sander Fonville


Tel: +31652520346