Do you have experience working for a fast growing, customer-service-oriented company? Have you played a key role in designing and creating a customer service organization? Or a key role in optimizing processes directly tied to order processing, customer satisfaction and great process accuracy? Have you worked with a diverse group of stakeholders (different countries, cultures) successfully? If so, you are the type of candidate that enviolo is seeking in our Customer Service and Order Processing Manager. We look to you to make enviolo’s Customer Service and Order Processing department an organizational USP with the goal of enviolo being famous for “being easy to do business with”. [Note: the enviolo Technical Service and Warranty Support group is separate from your group]. We want your department to efficiently and accurately process our rapidly increasing order volumes, create high customer confidence, and maintain highly accurate information. Your ultimate goal is to reinforce our highly successful core business by de-risking the company and delighting our customers; therefore, making our current market position stronger. We want you to design, optimize (continually) and run this department now – with great metrics, great morale, great culture, while also looking forward to what enviolo needs in the future. This continual optimization includes people, tools, and processes.

Read more


Locatie: Amsterdam

Functie groep: Fietsenbranche

Specialiteit: Customer Support

Ref nr: 100164


Naam: Sander Fonville


Tel: +31652520346